Privacy Policy

This page explains what information Miramar Shipping & Customs Clearance L.L.C. ("Miramar", "we", "us") collects through this website and how it is used. It does not cover information you give us outside this website, for example by phone or in person.

Information collected through the quote request form

When you submit a quote request, we collect the details you provide: your name, company name (if applicable), email address, phone number, the service you are enquiring about, origin and destination, cargo description, weight, dimensions, number of pieces, preferred freight mode, any file you attach, and any message you add. We also record the page the form was submitted from and any campaign parameters in the link you used to reach it.

Information collected through shipment tracking

The tracking tool only uses the tracking number you enter to look up a shipment's status. We do not ask for personal information to use this tool.

How this information is used

Quote request details are used to assess your enquiry, respond by email or phone, and coordinate the logistics services you are asking about. Submitting a quote request sends an email notification to the Miramar team responsible for reviewing it.

Basis for processing

We process information where it is necessary to respond to your request, take steps toward providing a requested service, operate and secure the website, meet applicable legal obligations, or pursue legitimate business interests that do not override your rights. Where consent is required, you may withdraw it by contacting us.

Cookies and similar technology

This website uses a small number of essential cookies to keep you signed in where an account exists, remember your appearance preference (light or dark), and limit repeated submissions to forms such as the quote request and tracking tools. We do not use these cookies for advertising or tracking you across other websites.

Who has access to your information

Submitted information is accessible to authorised Miramar staff who manage quote requests, shipments and website content through our internal admin system. We do not sell your information to third parties.

Service providers and international transfers

We may use carefully selected technology, hosting, communications and logistics service providers where they are needed to operate the website or respond to an enquiry. A shipment may also require information to be shared with carriers, agents, authorities or service providers in other countries. We limit sharing to what is reasonably necessary for the requested purpose and applicable requirements.

Security

We use reasonable administrative and technical safeguards designed to protect submitted information. No internet transmission or storage system can be guaranteed completely secure, so please do not submit unnecessary sensitive information through general enquiry forms.

How long we keep information

We keep quote request records only for as long as reasonably needed to respond to the enquiry, provide or document services, resolve disputes, maintain business records and comply with applicable obligations. Retention periods vary according to the record and purpose.

Your options

You may contact us to ask about, correct or request deletion of personal information submitted through this website, or to object to or restrict certain processing where applicable. We may need to verify your identity and may retain information where the law or a legitimate record-keeping requirement allows it.

Children's information

This website is intended for business and adult logistics enquiries. It is not directed to children, and we do not knowingly request personal information from children through the website.

Contacting the data controller

Miramar Shipping & Customs Clearance L.L.C. is responsible for information collected through this website. Privacy requests can be sent to logistics@miramargroups.com or to the business address shown on our contact page.

Changes to this page

We may update this page as the website changes. Check back for the latest version.